Guest Services Ambassador, Membership Services

Responsibilities

  • Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
  • Perform membership-related services such as card application and rewards redemption for campaigns, promotion and events
  • Actively address guest feedback to improve and enhance customer satisfaction
  • Familiar with all campaigns, promotions and events in order to provide accurate and up-to-date information to guests

Requirements

  • Meet Casino Regulatory Authority’s statutory requirement of minimum 21 years of age
  • Minimum GCE ‘O’ / ‘N’ Levels or equivalent with proficiency in MS Office applications
  • Relevant customer service experience within the hospitality industry
  • Able to perform rotating shifts including weekends and public holidays

Salary Grade: S2

Posting Date: 13 February 2018

Closing Date: 12 March 2018

Contact Person: Lin Weiliang at Tel: 6577 7238 or email to: weiliang.lin@RWsentosa.com

 

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