Guest Services Ambassador, Business Development-VIP Reservations

Responsibilities

  • Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
  • Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards
  • Coordinate with internal departments to satisfy the guests’ requests on the arrangements of Casino premium services
  • Handle and resolve guests’ feedback in a professional manner

Requirements

  • Diploma with proficiency in Microsoft Office applications
  • Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage.
  • Must be able to work rotating shifts, including weekends and public holidays
  • Proficiency in English and Mandarin to handle English and Mandarin speaking guests

Salary Grade: Supervisory 2 (S2)

Posting Date: 5 July 2018

Closing Date: 4 August 2018

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