Executive, Business Development-Membership & Guest Services

Responsibilities

  • Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
  • Assigned at designated counters in the Casino to attend to the needs and requests of guests, e.g. application of Genting Rewards membership, rewards redemption, booking / amendment of attractions, hotels, restaurants, limousine and flights, and booking of facilities within/outside of RWS etc.
  • Actively address guest feedback on their experiences to improve and enhance customer satisfaction
  • Familiar with all campaigns, promotions and events in order to provide accurate and up-to-date information to guests
  • Ensure compliance with standard operating procedures and regulatory requirements, e.g. Membership, Casino Entry Levy, Ticketing and High Limit Gaming Area processes

Requirements

  • Diploma in Business or Marketing with proficiency in Microsoft Office applications
  • Possess strong communication and customer service skills with relevant experience from the hospitality or service industry
  • Must be able to work rotating shifts, including weekends and public holidays
  • Proficiency in English and Mandarin to handle English and Mandarin speaking guests

Salary Grade: Executive 2 (E2)

Posting Date: 5 July 2018

Closing Date: 4 August 2018

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