Assistant Manager, Call Centre


  • Ensure smooth operations and timely escalations daily
  • Review work processes and develop/implement appropriate plans to resolve issues
  • Coordinate and work closely with other departments to support operational effectiveness and efficiency
  • Lead and mentor the team to facilitate optimal performance and development


  • Diploma in Hospitality or equivalent fields
  • Minimum 3 years of experience in a supervisory role in customer service or hotel reservations
  • Good leadership ability, with excellent service attitude and proficiency in handling customers and operational escalations
  • Prior experience in hotels, ticketing or call centre systems will be an advantage
  • Able to perform rotating shifts, including weekends and public holidays
  • Proficient in MS Office applications

Salary Grade: M5

Posting Date: 10 May 2018

Closing Date: 9 June 2018

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